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To maintain a high level of service for our customers, ASRock Industrial kindly asks customers to review and fully comply with the following RMA Service Policy when requesting RMA services from ASRock Industrial Computer Corporation.

Warranty Period

ASRock Industrial provides a 26-month standard warranty service to authorized distributors and direct customers. End users should refer to the RMA and refund policies of their respective retailers or original vendors. The warranty period is determined based on the shipment date. Both shipment and manufacture dates can be verified using the product's serial number.

Industrial & Embedded Motherboard:

Motherboard: 26 months*1

Cable/Mechanical Parts (heatsink/screw): no warranty

Embedded Computer System (NUC/4X4/AI BOX/iBOX):

Motherboard & Key parts (CPU/RAM/SSD*2/fansink/PSU): 26 months*1

Cable/Mechanical Parts (chassis/heatsink/screw/adapter): no warranty

Industrial Robust Edge AIoT Platform:

Motherboard & Key parts (CPU/RAM/SSD*2): 26 months*1

Cable/Mechanical Parts (chassis/heatsink/screw/adapter): no warranty

*1. Actual product warranty terms and conditions may vary based on sales contract or individual service level agreement.

*2. Warranty expiration or TBW (Total Bytes Written) limit, whichever threshold is reached first.

Exclusions from Warranty

The following situations are not included in the warranty and ASRock Industrial will charge for repairing products if:

a.
The warranty period has expired (OOW).
b.
Product has been altered or its label of serial number has been torn off.
c.
Product functionality issues resulting from improper use by customer, unauthorized disassembly or modification, unsuitable physical or operating environment, improper maintenance by customer, accident or other causes.
d.
Product is damaged by Customer Induced Damage (CID) including PCB/trace damaged, PCB broken, component broken, plastic part broken, CPU socket pin damaged, PCB oxidation, component oxidation, PCB burned, component burned, missing parts, etc.
e.
Product is damaged beyond repair due to natural disasters, for example, lightning strike, flood, earthquake, etc.
f.
Transport damages due to improper packaging or carrier
g.
Product upgrade request or test request submitted by the customer after expiration of warranty.

Data Backup

Customers are responsible for backing up all data stored on any storage devices prior to returning products to ASRock Industrial for service. ASRock Industrial assumes no liability for, and shall have no obligation to cover any costs associated with, the following:

a.
Data loss or data recovery services, regardless of the cause.
b.
Reinstallation of any software, operating systems, or application programs.

*ASRock Industrial reserves the rights for determining the aforementioned situations.